How to add open time for Companies and Holidays in order to calculate SLA ?

Question

We must be able to calculate SLA. For this we need to have opening hours (Company level would probably be OK) like “open from 8:30 to 16:30 from Monday to Friday” but also a calendar for bank/public holidays for each company does anyone know if this is doable?
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Many thanks
Chris

ashc · Answer

Hi Chrisbinbkk ,
[Edit]&nbsp; I just double checked, and found this support document which should solve your problem:&nbsp; https://support.logmeininc.com/gotoassist-service-desk/help/set-priority-levels-and-slas-incidents-g2asd050003

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How to add open time for Companies and Holidays in order to calculate SLA ?

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