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Johnathan11's avatar
Johnathan11
New Member
10 years ago

How to auto respond to user that ticket is closed?

When a user sends us an email at helpdesk@mycompany.com they get an auto response that we are working on the ticket. How can I make it where when we close the ticket that they will get another respons...
Question
Bcshay's avatar
Bcshay
Active Contributor
10 years ago
Those settings are default. When you RESOLVE or CLOSE an Incident the Customer will receive a notification email. The notification emails contain the entire discussion and most importantly the resolution. This also applies to updates made on the Incident.