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Forum Discussion
How to auto respond to user that ticket is closed?
When a user sends us an email at helpdesk@mycompany.com they get an auto response that we are working on the ticket. How can I make it where when we close the ticket that they will get another respons...
Those settings are default. When you RESOLVE or CLOSE an Incident the Customer will receive a notification email. The notification emails contain the entire discussion and most importantly the resolution. This also applies to updates made on the Incident.
