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Johnathan11's avatar
Johnathan11
New Member
10 years ago

How to auto respond to user that ticket is closed?

When a user sends us an email at helpdesk@mycompany.com they get an auto response that we are working on the ticket. How can I make it where when we close the ticket that they will get another respons...
Question
Johnathan11's avatar
Johnathan11
New Member
10 years ago
Well it is not automatically happening. My users are only added as customers via their email address. They have no login. They email helpdesk and they get the auto response that we put in. But when we close the ticket they are not getting a response back that the ticket is closed.