The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
How to auto respond to user that ticket is closed?
When a user sends us an email at helpdesk@mycompany.com they get an auto response that we are working on the ticket. How can I make it where when we close the ticket that they will get another respons...
Well it is not automatically happening. My users are only added as customers via their email address. They have no login. They email helpdesk and they get the auto response that we put in. But when we close the ticket they are not getting a response back that the ticket is closed.
