Forum Discussion

Johnathan11's avatar
Johnathan11
New Member
10 years ago

How to auto respond to user that ticket is closed?

When a user sends us an email at helpdesk@mycompany.com they get an auto response that we are working on the ticket. How can I make it where when we close the ticket that they will get another respons...
Question
Bcshay's avatar
Bcshay
Active Contributor
10 years ago
Do you have Notifications configured in Account-Wide Settings? Apparently you have auto response configured. We don't allow Customers to create Incidents via email but I couldn't imagine that changes default notifications. Have you tested this using a lab service?