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Forum Discussion

JohanaCardonaHd's avatar
JohanaCardonaHd
New Member
7 years ago

How to inactivate a customer

Good morning. I would like to know how to inactivate a customer without having to eliminate it, because I do not want to lose the history of the tickets reported by that customer. Thanks
AshC's avatar
AshC
Retired GoTo Contributor
7 years ago

Hi Johana,

From inside your ServiceDesk account, you can go to Configure > Customer > choose Customer > Services and set the Portal Access to No