Forum Discussion
How to notify customers when an agent reply to their incident?
My customers are not getting an update email when I post any comment on their incident. Without any notification email, they have to keep coming back to check if there is any update by the agents or n...
Hi Ash,
What I don't understand is that an agent get a notification email every time when there is an update to any incident. But why do we have to setup a trigger to get a notification email to customers when Agent responds?
Thanks
Naren
What I don't understand is that an agent get a notification email every time when there is an update to any incident. But why do we have to setup a trigger to get a notification email to customers when Agent responds?
Thanks
Naren
