Forum Discussion

Narendran Gopal's avatar
Narendran Gopal
New Member
9 years ago

How to notify customers when an agent reply to their incident?

My customers are not getting an update email when I post any comment on their incident. Without any notification email, they have to keep coming back to check if there is any update by the agents or n...
Question
AshC's avatar
AshC
Retired GoTo Contributor
9 years ago
Hi Naren,
I'm not sure why it's not a default setting, just mainly that we receive a lot of spam complaints--- so we try not to send too many unneeded communications if possible.