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Forum Discussion
Narendran Gopal
9 years agoNew Member
How to notify customers when an agent reply to their incident?
My customers are not getting an update email when I post any comment on their incident. Without any notification email, they have to keep coming back to check if there is any update by the agents or n...
AshC
9 years agoRetired GoTo Contributor
Hi Naren,
I'm not sure why it's not a default setting, just mainly that we receive a lot of spam complaints--- so we try not to send too many unneeded communications if possible.

I'm not sure why it's not a default setting, just mainly that we receive a lot of spam complaints--- so we try not to send too many unneeded communications if possible.
