Forum Discussion

ebak's avatar
ebak
Active Contributor
9 years ago

How to send reminder to customers who did not provide feedback

Our customers are set up to receive an email in order for us to get their feedback. However, as always, some customers do not reply, and we want to be able to send them a reminder a few days afte...
idea
Brian H2's avatar
Brian H2
Retired GoTo Contributor
9 years ago
Hi ebak,

Thank you for your inquiry! I'm sorry to say that within the GoToAssist website there isn't a way to generate a feedback reminder. We can currently only configure the initial feedback email. I'll pass this on to our product team as a feature request. Again, I'm sorry that the service won't allow for this currently.