The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
How to send reminder to customers who did not provide feedback
Our customers are set up to receive an email in order for us to get their feedback. However, as always, some customers do not reply, and we want to be able to send them a reminder a few days afte...
Hi ebak,
Thank you for your inquiry! I'm sorry to say that within the GoToAssist website there isn't a way to generate a feedback reminder. We can currently only configure the initial feedback email. I'll pass this on to our product team as a feature request. Again, I'm sorry that the service won't allow for this currently.
Thank you for your inquiry! I'm sorry to say that within the GoToAssist website there isn't a way to generate a feedback reminder. We can currently only configure the initial feedback email. I'll pass this on to our product team as a feature request. Again, I'm sorry that the service won't allow for this currently.
