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ebak's avatar
ebak
Active Contributor
9 years ago

How to send reminder to customers who did not provide feedback

Our customers are set up to receive an email in order for us to get their feedback. However, as always, some customers do not reply, and we want to be able to send them a reminder a few days afte...
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ebak's avatar
ebak
Active Contributor
9 years ago
Hi Brian,

I am surprised to hear that this is not possible. As an alternative, how do I setup a report for myself to see which customers did/didn't respond to the feedback email?

I select the condition like for example 'Request for Feedback Email Sent At ...before Last Monday' but which parameter tells me if the customer responded or not? The parameter labelled 'Responded' tells me if the service desk responded to the customer's request, not if he responded to our feedback mail.

Best regards,
Erik