Forum Discussion

Jon Snow's avatar
Jon Snow
New Member
10 years ago

How to Take the Service Name out of Email Subject Line

Is there a way to take the Service Name out of the subject line for email notifications for users and customers? Example: Our Service Name is "Company ABC Help Desk" pretty lengthy. When users and ...
Question
Joshua Davidson's avatar
Joshua Davidson
Active Contributor
10 years ago
Under Configure->Service Desk Settings, there is a field to define Service Name. Could you change this field from Company ABC Help Desk to ABC or simply Help Desk? We just use "Help Desk" but since it comes from "helpdesk@company.com" our employees know that it is from our internal help desk.