Forum Discussion

JVH's avatar
JVH
Active Contributor
9 years ago

i have created report/queue to contain specific fields but emailed or csv does not contain the same fields

due to diversity of our help desk department, we have created several services each with specific fields that the customer needs to fill in.   I have created a report for one particular service and i...
idea
AshC's avatar
AshC
Retired GoTo Contributor
8 years ago

Hey there folks,
While we haven't had this functionality for Service desk previously, I'm changing this post to an 'Idea' classification so that others can weigh in on this as a future product enhancement.

 

  • ChrisWilkins's avatar
    ChrisWilkins
    New Contributor
    6 years ago

    Hi Ash,

     

    I'm also having the same issue with created reports containing specific fields that I've chosen but the exports or emails do not contain just the selected fields I've chosen.

    Is this something that has changed since it was raised a few years ago?

     

    Regards

    Chris

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      6 years ago

      Hi ChrisWilkins ,

      We are planning an update that will include this data in the coming months.  As soon as we have more information, we'll update the Community with the details.