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Bcshay's avatar
Bcshay
Active Contributor
11 years ago

Incident - Task Notification Emails by Due Date

It would be very helpful for the Task Assignee to receive an email notification when a task is due. It'd be nice to have task notification functionality so we don't need to maintain a separate calendar out side of the web application. Thanks.
idea

2 Replies

  • Bcshay's avatar
    Bcshay
    Active Contributor
    11 years ago
    Does that triggers WHEN rule pertain to the Incidents Due Date or the Incidents Task Due Dates. If the latter it could work long as all Assignees of that particular Task gets an email notification. (there can be more than one Assignee assigned a task on an Incident)   
  • Joshua Davidson's avatar
    Joshua Davidson
    Active Contributor
    11 years ago
    How about triggers configured like this..

    Due date is tomorrow,
    Add a comment: Ticket is due soon.

    Due date is in the next 2 hours,
    Add a comment: Ticket is due very soon.

    or however you wanted to word it?