Incident Activity log
To be able to create the kind of reports and data we want, we export data from GTA and import it into a SQL Database once a week. However, there is still some custom reports we would like to create, ...
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Hi Jan!
The report with the highest level of detail available will be the Activity Report. The Activity Report unfortunately does not have triggered actions, clock stop stamps, etc - but to make sure you are getting the most data available during export, please follow these steps:
Click on Service Desk >> Reports
Choose Activity Report
Enter Date Range
Check off Incidents
Just below the results, you can select "All of the above"
Check mark all applicable boxes in the next screen.
Export
The report with the highest level of detail available will be the Activity Report. The Activity Report unfortunately does not have triggered actions, clock stop stamps, etc - but to make sure you are getting the most data available during export, please follow these steps:
Click on Service Desk >> Reports
Choose Activity Report
Enter Date Range
Check off Incidents
Just below the results, you can select "All of the above"
Check mark all applicable boxes in the next screen.
Export
