Forum Discussion
Sure there's a gear wheel - you can see it below - but it doesn't offer me 'Incident Occurred' date. I have had to select 'Created' date but this is not at all the same thing as the incidents could be created some days after they occurred...
What I need is for 'Occurred' date to be added to the selection list under the gear wheel.
Robin Tuckerman We have a ticket up to investigate why this functionality changed, and will update the Community with the resolution soon.
Thanks for bringing this up.
- AshC7 years agoRetired GoTo Contributor
Robin Tuckerman Order by: Date Occurred should be available again to sort your Incidents with. Please let us know if you should see any new issues with this function.
- Robin Tuckerman7 years agoNew Contributor
Dissappointingly I still cannot see 'Date Occurred' under the gear wheel Customize your columns in Incident Dashboard. How do I activate this?
Thanks
Robin
- AshC7 years agoRetired GoTo Contributor
Robin Tuckerman Check this process specifically to see if the option is there:
- Log into desk.gotoassist.com
- Select Incident > Dashboard
- Select Order by: Date Occurred