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Robin Tuckerman's avatar
Robin Tuckerman
New Contributor
8 years ago

Incident Dashboard - Customizing Columns by Incident Occurred

We have an Incident report which we view in the Dashboard mode and it has always sorted by Incident Occurred at date (newest to oldest).  With a recent product update it's changed and you can 'custom...
AshC's avatar
AshC
Retired GoTo Contributor
8 years ago

Robin Tuckerman  We have a ticket up to investigate why this functionality changed, and will update the Community with the resolution soon.

 

Thanks for bringing this up.

AshC's avatar
AshC
Retired GoTo Contributor
8 years ago

Robin Tuckerman  Order by: Date Occurred should be available again to sort your Incidents with.  Please let us know if you should see any new issues with this function.

  • Robin Tuckerman's avatar
    Robin Tuckerman
    New Contributor
    8 years ago

    Dissappointingly I still cannot see 'Date Occurred' under the gear wheel Customize your columns in Incident Dashboard. How do I activate this?

    Thanks

    Robin

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      8 years ago

      Robin Tuckerman  Check this process specifically to see if the option is there:

      1. Log into desk.gotoassist.com
      2. Select Incident > Dashboard
      3. Select Order by:  Date Occurred
      • Robin Tuckerman's avatar
        Robin Tuckerman
        New Contributor
        8 years ago

        I have checked this specifically and this option is not available to select.