Incident Triggers add email to watchlist
I want to create a trigger, so if customers from a specific company opens an incident to automatically add an email address to the watchlist. This is feasible but, you can only add users with active...
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That would be nice feature to add external emails automatically to the watchlist as a trigger. You could build a trigger for each client/customer. Looks like now we can only add licensed users/tecnician to the watchlist as a trigger. I have a person that wants to be on the watchlist of every ticket someone on her team submits. Currently mave to manually copy in her email address each time.
