Forum Discussion

Geoff111's avatar
Geoff111
New Member
12 years ago

Is it possible to add 'Fixed' as an option when closing a Problem?

Hi Guys When closing a Problem on the Service Desk the only options we have are Workaround and No Workaround... Kind of stating the obvious but if a problem is fixed without the need for a worka...
Question
Luke Grimstrup's avatar
Luke Grimstrup
Retired GoTo Contributor
12 years ago
Hi Geoff,

When you close a Problem you can currently choose the option, that makes mention to the problem being permanently fixed. See screenshot:


Is this what you mean?

Luke