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Forum Discussion
Is it possible to add 'Fixed' as an option when closing a Problem?
Hi Guys When closing a Problem on the Service Desk the only options we have are Workaround and No Workaround... Kind of stating the obvious but if a problem is fixed without the need for a worka...
Hi Geoff,
When you close a Problem you can currently choose the option, that makes mention to the problem being permanently fixed. See screenshot:
Is this what you mean?
Luke
When you close a Problem you can currently choose the option, that makes mention to the problem being permanently fixed. See screenshot:
Is this what you mean?
Luke
