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Geoff111's avatar
Geoff111
New Member
12 years ago

Is it possible to add 'Fixed' as an option when closing a Problem?

Hi Guys When closing a Problem on the Service Desk the only options we have are Workaround and No Workaround... Kind of stating the obvious but if a problem is fixed without the need for a worka...
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Geoff111's avatar
Geoff111
New Member
12 years ago
Hi Luke
Thinking about it yes that is what I meant. I was only looking at the 2 options available before you click 'Close' (No Workaround and Workaround).
If its permanantly fixed then No Workaround is the option to select followed by the tick box you've highlighted above.
Apologies but Thank You :)