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is it possible to write a report to search for keywords in ALL closed incidents?
i need to search all my closed incidents to find ones which have a keyword like 'upgrade' in the title. would anyone know is this possible?
- Yes, this is possible. Visit the Reports & Queues and create a new report. Then choose "Open / Closed" is "Closed". For the keyword you can use either "Title of the record" to search just titles, or "Keywords" to search the title and all notes.
Yes, this is possible. Visit the Reports & Queues and create a new report. Then choose "Open / Closed" is "Closed". For the keyword you can use either "Title of the record" to search just titles, or "Keywords" to search the title and all notes.
