The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Thong Kuah
10 years agoNew Member
Is support@gotoassist.com monitored ?
I have a support question and tried to email the official support@gotoassist.com email.
I immediately receive a bounce-back :
My colleagues have tried emailing too, they get the same bounce-back :(
Is this a problem only for us, or should I be emailing another address ?
I immediately receive a bounce-back :
The error that the other server returned was:
550 #5.1.0 Address rejected.
My colleagues have tried emailing too, they get the same bounce-back :(
Is this a problem only for us, or should I be emailing another address ?
6 Replies
- Braiden110 years agoNew MemberI am still having problems emailing the support URL and also creating a ticket. When will this be fixed?
- Thong Kuah10 years agoNew MemberThank you very much !
- GlennD10 years agoGoTo ManagerI'll ask support to contact you directly.
- Thong Kuah10 years agoNew MemberUh, I tried to submit a ticket at http://help.citrix.com/contactus and I get :
We've encountered a technical problem. Please try refreshing the page. If you continue to encounter problems, contact technical support.
:( - Thong Kuah10 years agoNew MemberOK, thanks. I'll try that
- GlennD10 years agoGoTo ManagerHi,
Sorry about that, you can open a case directly with Support here: http://help.citrix.com/contactus Pick Service Desk and the area of your question/issue.