Is support@gotoassist.com monitored ?

Question

I have a support question and tried to email the official support@gotoassist.com email.

I immediately receive a bounce-back :

The error that the other server returned was:
550 #5.1.0 Address rejected.

My colleagues have tried emailing too, they get the same bounce-back :(

Is this a problem only for us, or should I be emailing another address ?

glennd · Answer

Hi,Sorry about that, you can open a case directly with Support here:&nbsp;http://help.citrix.com/contactus&nbsp;Pick &nbsp;Service Desk and the area of your question/issue.&nbsp;

thong kuah · Answer

OK, thanks. I'll try that

thong kuah · Answer

Uh, I tried to submit a ticket at http://help.citrix.com/contactus and I get :

We've encountered a technical problem. Please try refreshing the page. If you continue to encounter problems, contact technical support.

:(

glennd · Answer

I'll ask support to contact you directly.

thong kuah · Answer

Thank you very much !

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Is support@gotoassist.com monitored ?

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