Is there a mobile app (iPhone/Android) for accessing Service Desk?
If not, is one in the works?
Forum Discussion
The iOS App is now ready for beta testing! I believe most of the people on this thread got an invite from TestFlight to try out the app. If I left anyone out and you want early access to the app, please just reply to this comment and I'll get you added to the beta group.
The initial version of the app will allow users to:
This is just the first version and there will be many more following the release in the app store. Moving forward the team will be targeting monthly updates to the app. The following releases will include iterations based on your feedback, and other key features such as push notifications, supporting other record types, and iPad support.
The initial version of the app will allow users to:
- View a list of incidents
- Choosing the service
- Filtering the list even further by selecting dashboard queues
- Viewing the details of an incident
- See key information such as customer details, symptom and resolution
- View the discussion
- View other attributes on an incident such as the type, category as well as any additional custom fields.
- Updating an incident
- Update attributes such as type, category.
- Change the status, resolve, and close an incident
- Add comments to an incident
- Also, the ability to create an incident requiring just a little bit of information
This is just the first version and there will be many more following the release in the app store. Moving forward the team will be targeting monthly updates to the app. The following releases will include iterations based on your feedback, and other key features such as push notifications, supporting other record types, and iPad support.
