Don BrazierActive Contributor10 years agois there a way to add an external cc contact automatically to incidentsI would like to be able to add automatically an external contact to all tickets for a specific company.
BcshayActive Contributor10 years agoUse the External Watchlist to CC people. Enable External CC under your Service Desk Account-Wide Settings.
Recent DiscussionsUnable to Run Application after clicking link from techGoTo Phone Dark ModeAdd a User's Signature to CommentsAUTHENTIFICATIONDuplicate tickets being created via email - suggestions?