The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Gareth Robson
11 years agoNew Member
Is there a way to have EVERYBODY on the watchlist by default?
Bcshay
11 years agoActive Contributor
No worries. I refer to it as Global Configuration because it affects all Services but it's actually named Account-Wide Settings in the Service Desk's Configure option. This is where you created your Watchlist Triggers. There is a Defaults tab under Account-Wide Settings that controls some default actions for Incidents.