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Forum Discussion
Gareth Robson
11 years agoNew Member
Is there a way to have EVERYBODY on the watchlist by default?
Bcshay
11 years agoActive Contributor
Another option is to set Escalations for your SLA(s) as opposed to using a Trigger (that's what I do). Of course this is specific to each Services service level agreement. Example, all my SLA(s) for a Service are configured to Escalate when due date / time is missed. This sends an Escalation notification to the Service Admin (me) and the Assignee. There also is a good amount of escalation options foe each SLA.
If those out of box configuration options don't work we can then look at Triggers. Unless you really need to add a comment.
If those out of box configuration options don't work we can then look at Triggers. Unless you really need to add a comment.