Forum Discussion
Dan Lee
12 years agoNew Member
Yes this can be done.
If you go to Incidents > Reports and Queues, and create a shared report that shows incidents that are:
* open
* overdue
* assigned to "logged on user"
then you can get each user to go an create an email schedule to be sent daily at a specific time...
I've attached a couple of screenshots which might help.
Regards,
Dan
If you go to Incidents > Reports and Queues, and create a shared report that shows incidents that are:
* open
* overdue
* assigned to "logged on user"
then you can get each user to go an create an email schedule to be sent daily at a specific time...
I've attached a couple of screenshots which might help.
Regards,
Dan