Forum Discussion
Is there a way to send a daily report to users with overdue incidents assigned to them?
I am trying to improve the service levels of my team, and in some other tools I have seen the ability to send a daily report to each user with a list of overdue tickets assigned to them. Is this poss...
Yes this can be done.
If you go to Incidents > Reports and Queues, and create a shared report that shows incidents that are:
* open
* overdue
* assigned to "logged on user"
then you can get each user to go an create an email schedule to be sent daily at a specific time...
I've attached a couple of screenshots which might help.
Regards,
Dan
If you go to Incidents > Reports and Queues, and create a shared report that shows incidents that are:
* open
* overdue
* assigned to "logged on user"
then you can get each user to go an create an email schedule to be sent daily at a specific time...
I've attached a couple of screenshots which might help.
Regards,
Dan
