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jsips's avatar
jsips
New Member
12 years ago

Is there a way to send a daily report to users with overdue incidents assigned to them?

I am trying to improve the service levels of my team, and in some other tools I have seen the ability to send a daily report to each user with a list of overdue tickets assigned to them. Is this poss...
Question
jsips's avatar
jsips
New Member
12 years ago
So I like this option, but would LOVE the ability to just force it to send to everyone with >1 incident. That way, I don't have to ask each person to set it up (which becomes difficult as people join/leave the org). Is that part possible?