Forum Discussion
Is there a way to send a daily report to users with overdue incidents assigned to them?
I am trying to improve the service levels of my team, and in some other tools I have seen the ability to send a daily report to each user with a list of overdue tickets assigned to them. Is this poss...
Lynn, Jeff,
Great suggestion - this was one of the considerations we thought about when we originally built our dashboard queues, but we decided not to build it in originally. We've added +2 against this feature request internally.
What I recommend people do as a workaround is create a Message with URLs to Dashboard Queues users might be interested in.
Luke
Great suggestion - this was one of the considerations we thought about when we originally built our dashboard queues, but we decided not to build it in originally. We've added +2 against this feature request internally.
What I recommend people do as a workaround is create a Message with URLs to Dashboard Queues users might be interested in.
Luke
