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Is this product still being updated?
When was the last time there was any advancement to this product? When we purchased and began using this product in our organization we were promised that it was still a very much under development pr...
Hi,
We have no plans to sunset GoToAssist Service Desk and it is still one of our strong products that is valued within the IT community. We are evaluating the direction of Service Desk to make it more compatible for the needs of IT and are looking at the features and options that you find the most valuable as a service management system for your organization.
Thanks for the reply Glenn. I understand that many updates are behind the scenes updates and that with the recent merger there would be a "quite" time. However, there has been basically zero communication as to what the future holds. I'm sure you have many responsibilities but even this community forum has lacked official support for quite some time. Don't get me wrong, it is great that you are here and can chime in when you are available, but it has really felt much less official lately.
1. There is no single feature that is needed. What we really need is some level of customization. The product is very good at basic, out of the box functionality, but the fact that I can't even make the slightest adjustment to the customer portal is crazy. I need to be able to add a message, a text box, organize the custom fields, ect.
2. What would delight me would be a responsive design. If a customer selects option A for a question 1, then question 2 and 3 are presented.
I really even hesitated to put a #2. We really need customization to be a priority. GTA Service Desk is a GREAT start to a product. But a great start can only last so long, you have to be able to build on your product.
Please do not hesitate to reach out for any further info. We are a software development organization as well and I would love to help in any way possible.
1. There is no single feature that is needed. What we really need is some level of customization. The product is very good at basic, out of the box functionality, but the fact that I can't even make the slightest adjustment to the customer portal is crazy. I need to be able to add a message, a text box, organize the custom fields, ect.
2. What would delight me would be a responsive design. If a customer selects option A for a question 1, then question 2 and 3 are presented.
I really even hesitated to put a #2. We really need customization to be a priority. GTA Service Desk is a GREAT start to a product. But a great start can only last so long, you have to be able to build on your product.
Please do not hesitate to reach out for any further info. We are a software development organization as well and I would love to help in any way possible.
