Forum Discussion

Kevin Ruschman's avatar
Kevin Ruschman
Active Contributor
8 years ago

Is this product still being updated?

When was the last time there was any advancement to this product? When we purchased and began using this product in our organization we were promised that it was still a very much under development pr...
Question
  • GlennD's avatar
    GlennD
    7 years ago

    Hi,

     

    We have no plans to sunset GoToAssist Service Desk and it is still one of our strong products that is valued within the IT community. We are evaluating the direction of Service Desk to make it more compatible for the needs of IT and are looking at the features and options that you find the most valuable as a service management system for your organization.

     

Mary Forbes's avatar
Mary Forbes
Active Contributor
8 years ago
I would like for the customer on the ticket to have visibility into the tasks.  We recently looked at using the task feature to manage the workflow and for standard implementation projects.  The customer does not have visibility to the task and its status, only an email notification that it was created.  Their update in the portal related to the task is blank.