Forum Discussion

Kevin Ruschman's avatar
Kevin Ruschman
Active Contributor
9 years ago
Solved

Is this product still being updated?

When was the last time there was any advancement to this product? When we purchased and began using this product in our organization we were promised that it was still a very much under development pr...
Question
  • GlennD's avatar
    GlennD
    8 years ago

    Hi,

     

    We have no plans to sunset GoToAssist Service Desk and it is still one of our strong products that is valued within the IT community. We are evaluating the direction of Service Desk to make it more compatible for the needs of IT and are looking at the features and options that you find the most valuable as a service management system for your organization.

     

GTO80's avatar
GTO80
New Contributor
8 years ago
Spoiler
Thank you!  Understand about mergers, ugh.  I do hope they put some focus/efforts on Service Desk, it has been a good product for us, but as we know the world of tech changes frequently as do client needs, so to keep current Service Desk needs a bit of love.  Who better to help steer that than those of us who use it everyday?  Thanks again, and I hope you survive the challenge of another merger.
GTO80's avatar
GTO80
New Contributor
8 years ago
Not sure how that Spoiler got placed in my message...