Forum Discussion

Brad11's avatar
Brad11
New Member
11 years ago

Issues Managing SubStatuses (Not Resolved Statuses)

We used the functionality to create Not Resolved Statuses (we call them sub-statuses). These are nice for sorting, however, it's necessary for us to have the ability to use these in Reports/Views (an...
Question
Luke Grimstrup's avatar
Luke Grimstrup
Retired GoTo Contributor
11 years ago
Hi Brad,

Yes you can create reports and dashboard queues based off incident statuses.

When you're within a service, and create a new report, the "Incident Status" option should appear near the top of the list:


Allowing you to select any of the not resolved or resolved statuses you have defined:


Hope this helps :)

Luke