Forum Discussion
Issues Managing SubStatuses (Not Resolved Statuses)
We used the functionality to create Not Resolved Statuses (we call them sub-statuses). These are nice for sorting, however, it's necessary for us to have the ability to use these in Reports/Views (an...
Hi Brad,
Yes you can create reports and dashboard queues based off incident statuses.
When you're within a service, and create a new report, the "Incident Status" option should appear near the top of the list:
Allowing you to select any of the not resolved or resolved statuses you have defined:
Hope this helps :)
Luke
Yes you can create reports and dashboard queues based off incident statuses.
When you're within a service, and create a new report, the "Incident Status" option should appear near the top of the list:
Allowing you to select any of the not resolved or resolved statuses you have defined:
Hope this helps :)
Luke
