Forum Discussion

Brad11's avatar
Brad11
New Member
11 years ago

Issues Managing SubStatuses (Not Resolved Statuses)

We used the functionality to create Not Resolved Statuses (we call them sub-statuses). These are nice for sorting, however, it's necessary for us to have the ability to use these in Reports/Views (an...
Question
Luke Grimstrup's avatar
Luke Grimstrup
Retired GoTo Contributor
11 years ago
The option won't appear if you're looking at the report in Global View. You have to be within a Service for the option to appear (as the options can differ between services).

Does that explain it?