Forum Discussion

TB13's avatar
TB13
Active Contributor
6 years ago

Issues searching for ticket number in customer portal

A customer is reporting issues searching by ticket number in the customer portal. Intermittently a ticket is not found in search even though it is an active ticket and he has rights to view all comp...
David Kiley1's avatar
David Kiley1
New Contributor
6 years ago
I just reported this to Service Desk. It is as far as I can tell not a known issue but they said they'd get back to me and let me know.