Forum Discussion

TB13's avatar
TB13
Active Contributor
6 years ago

Issues searching for ticket number in customer portal

A customer is reporting issues searching by ticket number in the customer portal. Intermittently a ticket is not found in search even though it is an active ticket and he has rights to view all comp...
AshC's avatar
AshC
Retired GoTo Contributor
6 years ago

Kasey00  If you're experiencing this also, then we'd probably want to create a new ticket for your account.  Please let us know the updated case number?

David Kiley1's avatar
David Kiley1
New Contributor
6 years ago

We continue to have this issue reported to us by clients. 

I had a ticket open but LogMeIn was unable to explain it.

But obviously this is not an isoloted instance.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    David Kiley1  ---  I found a ticket for your email dated back several months, marked as resolved.  If this is not the case, was it the same as ticket #GTASD-1858 ?  If you don't recall, can you confirm the case number?