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Forum Discussion
Link Multiple Customers to an Incident
I would love the option to link multiple customers to an incident. Currently, you can only link one customer - any other customers who need to be updated or notified of the resolution have to be ad...
We need this feature also!!!!
On new client implementations, there are usually two account managers involved and only one can see the ticket in their my incidents in the customer portal. The other one keeps opening new tickets to get updates. We added the 2nd person to the watchlist, but they only get copied on updates if we remember to check the box and do not have an easy way to see the entire ticket/history in the customer portal.
