Forum Discussion
Link Multiple Customers to an Incident
I would love the option to link multiple customers to an incident. Currently, you can only link one customer - any other customers who need to be updated or notified of the resolution have to be ad...
The external watchlist as a work around is inadequate. There is no access to the customer database, you need to manually enter an email address even if the customer already is configured in the system. Finally EXTERNAL watch list is explicit...they are EXTERNAL whereas we want to be able to associate more than one CUSTOMER to the ticket and update all associated customers when we send notifications to customers.
This issue has been around a long time judging by the message I am responding to. It really deserves to be addressed.
Perhaps you only allow linking to one customer but under the Customer Notification area you can add additional customers from same company to be notified?
