The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Link Service Desk Customer with Remote Support Unattended Computer?
When creating a new incident, and adding the customer, there is the option to start a remote session which creates a new attended session prompting the customer to enter code etc. Is there any way ...
That would require a customer ID, something the design team has been reluctant to implement from inception on this GoToAssist.
