Forum Discussion

jason1111's avatar
jason1111
Active Contributor
10 years ago

Link Service Desk Customer with Remote Support Unattended Computer?

When creating a new incident, and adding the customer, there is the option to start a remote session which creates a new attended session prompting the customer to enter code etc. Is there any way ...
idea
GlennD's avatar
GlennD
GoTo Manager
10 years ago
Hi Jason,

This isn't quite possible yet so I'm turning this into an Idea for the teams to review. We're definitely working towards bringing Remote Support and Service Desk integration closer together.