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Forum Discussion
Make fields Mandatory
I would like to be able to make some of the default fields such as problem type mandatory because I am finding that no one is putting in the information which makes reporting on the types of incidents...
I would really love this feature as well. we have been asking for this for the past two years and it is really critical for us as a time saving. every time a field is left blank we are having to send the ticket back to the customer requesting the information. this can take several days which blows our SLA out of the water. Your system does actually specify in the custom fields section that fields can be made mandatory. if you are advertising this feature, then it should really be a feature. :-)
