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Forum Discussion

Mary Forbes's avatar
Mary Forbes
Active Contributor
9 years ago

Make the Closure Comment optional?

Can the Optional Closure comment be changed or deleted?  Why does it get sent to the user when the ticket is in a resolved status, but not closed.  Currently it say "Incident closed as it has been res...
idea
GlennD's avatar
GlennD
GoTo Manager
9 years ago
Hi Mary,

Unfortunately, at this time it can only be changed per incident, not as a default. I am going to set this as an Idea for a product improvement.