Make the Closure Comment optional?
Can the Optional Closure comment be changed or deleted? Why does it get sent to the user when the ticket is in a resolved status, but not closed. Currently it say "Incident closed as it has been res...
Forum Discussion
Hi Mary,
Unfortunately, at this time it can only be changed per incident, not as a default. I am going to set this as an Idea for a product improvement.
Unfortunately, at this time it can only be changed per incident, not as a default. I am going to set this as an Idea for a product improvement.
