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Forum Discussion
Make the Closure Comment optional?
Can the Optional Closure comment be changed or deleted? Why does it get sent to the user when the ticket is in a resolved status, but not closed. Currently it say "Incident closed as it has been res...
Hi Mary,
Unfortunately, at this time it can only be changed per incident, not as a default. I am going to set this as an Idea for a product improvement.
Unfortunately, at this time it can only be changed per incident, not as a default. I am going to set this as an Idea for a product improvement.
