Forum Discussion
Mass action of closing multiple tickets does not change their status to resolved
I performed a mass action to close multiple tickets. This was successful. It did not change the resolved status though, and now I have closed tickets that are showing as not resolved. How can I bot...
There should be a Resolve - Not Resolved, that you can update to Resolved in the action at the same time you change the Open - Closed to Closed. You can do mutliple actions at once. Just click that Add Another button.
