Forum Discussion

Mary Forbes's avatar
Mary Forbes
Active Contributor
9 years ago

Mass action of closing multiple tickets does not change their status to resolved

I performed a mass action to close multiple tickets.  This was successful.  It did not change the resolved status though, and now I have closed tickets that are showing as not resolved.  How can I bot...
Question
Jan21's avatar
Jan21
New Member
9 years ago

There should be a Resolve - Not Resolved, that you can update to Resolved in the action at the same time you change the Open - Closed to Closed.  You can do mutliple actions at once.  Just click that Add Another button.