More "Group By" sorting options on Dashboard
Currently, the "Group By" feature on the Incident Dashboard is limited to 8 default options, and that's the only way you can re-order the view of incidents. However, the Customize Columns section o...
Forum Discussion
I agree. We create services for the various types of issues that arise so we can customize the fields for each. My incident dashboard may have anywhere from 10-50+ tickets listed. On my incident dashboard I added the "service" column. it would be so much easier if I could sort by the service column and complete all tickets service by service based on the SLA. currently I have to change from "global view" to select the specific service. This is ok but then I have to create my desired dashboard layout for each service which is extremely time consuming.
