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Forum Discussion

brett_b's avatar
brett_b
New Member
8 years ago

Multi-line Customer Facing Custom Field

Any current way to display a user facing custom Incident field as a multi-line text box? 
AshC's avatar
AshC
Retired GoTo Contributor
8 years ago

Hi Brett,

I'm sorry, multi-line incident fields isn't possible at this time.

 

One workaround might be to sync the customer portal or other input method with the email address assigned to create Service Desk incidents.  The title of the email received becomes the incident title, and the body becomes the incident body.  There isn't a character max in the body that I'm currently aware of.