Forum Discussion
New Service Desk feature: Triggers!
We’re happy to announce today a new productivity-enhancing feature – Triggers – for GoToAssist Service Desk. With triggers, admins and technicians can now set up customized rules to initiate an a...
Hi Talia,
I'm not a 100% sure what you're trying to achieve here. To create a trigger to start the clock, go to Configure > Services > Select a Service > Incidents > Triggers > New Trigger.
Set up the rules around when you want the trigger to occur. For example, when the status is set to "With Customer" then under what actions you want to happen select "Stop the clock"
Does this help?
Luke
I'm not a 100% sure what you're trying to achieve here. To create a trigger to start the clock, go to Configure > Services > Select a Service > Incidents > Triggers > New Trigger.
Set up the rules around when you want the trigger to occur. For example, when the status is set to "With Customer" then under what actions you want to happen select "Stop the clock"
Does this help?
Luke
