Forum Discussion
New Service Desk feature: Triggers!
We’re happy to announce today a new productivity-enhancing feature – Triggers – for GoToAssist Service Desk. With triggers, admins and technicians can now set up customized rules to initiate an a...
It appears you can't run a trigger action on last updated by a group, ie if last updated by is changed to anyone within a specific group change priority... This means adding each user by name to the trigger which is pretty cumbersome.
