Forum Discussion

sfczarnecki's avatar
sfczarnecki
Active Contributor
6 years ago

Not Receiving Email Notifications

We stopped receiving email notifications this morning. We don't get alerts when an incident  is logged nor when it is updated or closed. Is there a global issue or is this just us?
AshC's avatar
AshC
Retired GoTo Contributor
6 years ago

sfczarnecki  Sorry, I haven't heard of any other email delays to report recently.  Have you double checked any email filters?  Could you DM me your login to see if the communications are making it through?

  • sfczarnecki's avatar
    sfczarnecki
    Active Contributor
    6 years ago

    Maybe it's us. I'll check our firewall and make sure nothing odd is happening. The delay is about 30 mins.

    I'll send you the login momentarily.

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      6 years ago

      sfczarnecki  Thanks for the update.  It looks like we have one server that could be trouble.  I see some delays in action items, and will update this thread with more info ASAP.

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        6 years ago

        sfczarnecki  We are no longer seeing delivery delays for SD communications.   Please let us know if you find otherwise, and I appreciate your patience while we resolved.