Forum Discussion

sfczarnecki's avatar
sfczarnecki
Active Contributor
6 years ago

Not Receiving Email Notifications

We stopped receiving email notifications this morning. We don't get alerts when an incident  is logged nor when it is updated or closed. Is there a global issue or is this just us?
abuschle's avatar
abuschle
Active Contributor

We are expierencing notification delays up to 15 mins right now.  

abuschle's avatar
abuschle
Active Contributor
6 years ago

We are seeing long notification delays again today.  Please resolve this!

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    abuschle  I apologize for the delays again.  We are working on a permanent solution to stop recurring email delivery issues.

     

    Thanks for your patience, the current delay should not last much longer now.

    • jferfolia's avatar
      jferfolia
      New Contributor
      6 years ago

      We have users not receiving ticket updates at all.

       

      I've just checked our spam and archive service and the email simply never arrived... This causes big headaches as management thinks we are ignoring people.

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        6 years ago

        jferfolia  I am not seeing anything major on our side that would cause the delivery failure there.  If this is a select group of affected users, you may click on my Community name to privately confirm their email spellings and check our own bounce-filter.

  • gsmolens's avatar
    gsmolens
    New Member
    6 years ago

    How long have you been using GoTo Assist Service Desk, and how often does this delay happen in your experience?

    • abuschle's avatar
      abuschle
      Active Contributor
      6 years ago

      We have been using Service Desk for over 3 years. The past ~6 months the delays have been very freqent.  Since then, we even have some occasional tickets that are not being generated. I opened a ticket with LogMeIn for this, but I'm not impressed with the support I got regarding the matter. They can't or wont tell me what happened to the missing tickets, as they refused to offer any log information regardless of the amount of times I asked.  Their resolution was not helpful at all. 

      • gsmolens's avatar
        gsmolens
        New Member
        6 years ago

        Thank you.. I have yet to GO LIVE... and have some serious concerns about their ability to support this solution...