Forum Discussion

sfczarnecki's avatar
sfczarnecki
Active Contributor
7 years ago

Not Receiving Email Notifications

We stopped receiving email notifications this morning. We don't get alerts when an incident  is logged nor when it is updated or closed. Is there a global issue or is this just us?
gsmolens's avatar
gsmolens
New Member
7 years ago

How long have you been using GoTo Assist Service Desk, and how often does this delay happen in your experience?

abuschle's avatar
abuschle
Active Contributor
7 years ago

We have been using Service Desk for over 3 years. The past ~6 months the delays have been very freqent.  Since then, we even have some occasional tickets that are not being generated. I opened a ticket with LogMeIn for this, but I'm not impressed with the support I got regarding the matter. They can't or wont tell me what happened to the missing tickets, as they refused to offer any log information regardless of the amount of times I asked.  Their resolution was not helpful at all. 

  • gsmolens's avatar
    gsmolens
    New Member
    7 years ago

    Thank you.. I have yet to GO LIVE... and have some serious concerns about their ability to support this solution...

    • abuschle's avatar
      abuschle
      Active Contributor
      7 years ago

      It has some good aspects to it, but these delays and missed generated tickets have been aweful for us and our customers.     The only other complaint I have is with the Search feature.  It's lacking for sure.    

      • abuschle's avatar
        abuschle
        Active Contributor
        7 years ago

        We are seeing a 15 min delay right now.