Forum Discussion
Outlook Integration
It would be great if there were some sort of Outlook integration. We get a bunch of direct email requests. It would be great if there were a way to easily convert emails into tickets in the service ...
Hi David,
Service Desk does have email integration, you can set up a support email address to automatically forward emails to a Service Desk email address to create incidents. For more information, check out this help article:
https://support.citrixonline.com/en_U...
Does this help?
Luke
Service Desk does have email integration, you can set up a support email address to automatically forward emails to a Service Desk email address to create incidents. For more information, check out this help article:
https://support.citrixonline.com/en_U...
Does this help?
Luke
