Forum Discussion
Outlook Integration
It would be great if there were some sort of Outlook integration. We get a bunch of direct email requests. It would be great if there were a way to easily convert emails into tickets in the service ...
As I understand it, all incoming emails will be logged as separate incidents. How would subsequent related email be associated with the original incident as opposed to treated as a separate subsequent separate incident?
Also, can you delete or archive any junk correspondence from the incident list?Some systems treat inbound emails as sacrosanct, inviolable audit trail.
Finally, have you reconsidered providing an outlook addin to create incidents on the fly from within the outlook application.
Also, can you delete or archive any junk correspondence from the incident list?Some systems treat inbound emails as sacrosanct, inviolable audit trail.
Finally, have you reconsidered providing an outlook addin to create incidents on the fly from within the outlook application.
